HP Color LaserJet CP1020 Series
Install Notes

Edition 2, 11/2015

 

 

CONTENTS

I. INTRODUCTION
II. INSTALLATION INSTRUCTIONS
III. LATE-BREAKING INFORMATION
IV. TECHNICAL ASSISTANCE
V. LEGAL STATEMENTS

 

I. INTRODUCTION

PURPOSE OF THIS DOCUMENT

This file provides specific installation, compatibility, and troubleshooting information. For additional information about product and driver features, see the product user guide and the online help that is included with each software component.

SUPPORTED OPERATING SYSTEMS

The CD that ships with your product includes software for the following operating systems:

Windows® XP 32-bit (Service Pack 2 and higher)

Windows XP 64-bit

Windows Vista® 32-bit and 64-bit (Vista Starter is not supported)

Windows 7 32-bit and 64-bit

Windows Server 2003 32-bit (Service Pack 3)

Windows Server 2003 64-bit

Windows Server 2008 32-bit and 64-bit

The following operating systems support the recommended software components:

Windows XP 32-bit (Service Pack 2 and higher)

Windows Vista 32-bit and 64-bit

Windows 7 32-bit and 64-bit

The recommended software includes the following components:

HP LaserJet Help and Learn Center

Status and Device Settings Application

HP Color LaserJet CP1020 print driver

HP Web Registration

 

NOTE: The minimum software may be installed instead of the recommended by choosing “Click here for more install options” on the Software to Install screen.

The following operating systems support only the minimum software components:

Windows Server 2003 32-bit (Service Pack 3)

Windows Server 2008 32-bit and 64-bit

The minimum software includes the following components:

HP Color LaserJet CP1020 print driver

Status Application

 

The following operating systems support only the Add Printer installation:

Windows XP 64-bit

Windows Server 2003 64-bit

For information and printer drivers for Linux, go to the following Web site:
www.hp.com/go/linux

OVERVIEW OF THE PRINTING-SYSTEM COMPONENTS

The Windows CD-ROM has software for IBM-compatible computer systems. For more information about a particular driver or software component, see its associated online help.

Drivers

A driver is software that allows software applications to access product features. Typically, you should install drivers for each product. The printing-system software CD-ROM that came with your device includes the following Windows drivers:

CP1020 Series print driver for the supported operating systems listed above

Software Applications

Status and Device Settings Application

HP LaserJet Help and Learn Center (provides access to the product user guide and troubleshooting information)

Uninstaller

Additional drivers might be available from your HP distributor or from online sources. See the "Technical Assistance" section of this document or the product user guide for more information about obtaining drivers and other HP software.

Status and Devices Settings Application

The printing system software includes Status and Device Settings application. This software provides product status information such as toner and paper levels as well as pop-up alert messages when the product requires attention. You can also use the Device Settings to configure the product settings.

HP Help and Learn Center

The HP Help and Learn Center is installed with the recommended software set and provides access to product documentation and help. To view the product documentation without installing the recommended software, insert the CD-ROM into the CD-ROM drive. When the installer screen appears, click the documentation button on the left side of the screen.

Uninstaller

The Uninstaller allows you to remove Windows HP printing system components. See the "Uninstaller" section for instructions.

II. INSTALLATION INSTRUCTIONS

The CD-ROM setup or installation software detects the version and language of the operating system that you are running.

INSTALLING SOFTWARE

Note: Administrator privileges are required to install the printing system.

Note: For USB installations DO NOT plug the USB cable into the computer and product until instructed to do so by the software.

Quit all programs.

Insert the CD-ROM.

If the HP printing system installer program has not started after 30 seconds, complete steps 4 through 6.

Click Start and then select Computer or My Computer from the right hand Start menu.

Browse to the root directory on the CD-ROM drive.

Double click the AUTORUN.EXE file.

Click the Install button to start the software installation.

Follow the onscreen instructions to complete the software installation.

WINDOWS XP 64-BIT AND WINDOWS SERVER 2003 INSTALL INSTRUCTIONS

Note: Administrator privileges are required to install the printing system.

 

For USB connected printers, use the following instructions to install the printer driver for Windows XP 64-bit and Windows Server 2003

 

Connect the USB cable to the computer and then the printer.

Choose “No, not at this time” when the “Found New Hardware Wizard” prompts to check Windows Update for a driver. Click the Next button to continue.

Choose “Install the software automatically” and insert the HP Color LaserJet CP1020 CD into the CD-ROM drive or if the CD ROM is already in the drive click the Next button. The wizard should automatically begin installing the LEDM driver.

Click the Finish button complete the LEDM driver installation.

The wizard next prompts to install the printer driver; repeat steps 2 and 3 above to complete the installation of the printer driver.

Click the Finish button to complete the installation of the printer driver.

Installation is complete.

 

For network connected printers, use the following instructions to install the printer driver for Windows XP 64-bit and Windows Server 2003 64-bit (network models only)

 

Connect the network cable to the printer

From the Start menu, click Settings, and then click Printers.

NOTE: For Windows XP, click Start, and then click Printers and Faxes.

Double-click Add Printer, and then click Next.

When asked if the product is a local or a network printer, click “Local Printer…” and click the Next button.

Select “Create a new Port”. In the “Type of port” selection, choose Standard TCP/IP port and then click the Next button.

Click Next in the “Welcome to the Add Standard TCP/IP Printer Port Wizard”.

Type the printers IP address into the box provided and click the Next button.

NOTE: To find the printers IP address print the configuration page by holding down the Resume button (button on the printer that looks like a sheet of paper with an arrow on it) for two seconds and releasing it. The IP address is printed under the Network Information heading.

Click the Finish button in the “Completing the Add Standard TCP/IP Printer Port Wizard” to complete the port creation.

Click the Have Disk button in the Add Printer Wizard.

Insert the HP Color LaserJet CP1020 CD into the CD-ROM drive if it is not already in the drive.

Click the browse button to Navigate to the root of the CD ROM drive and then click Open.

Click the Ok button to continue.

The printer driver name will appear in the Printers box, click the Next button to continue.

To keep the default printer name click Next or type a new name and then click the Next button.

Choose whether or not to share the printer and click the Next button.

Choose Yes to print a test page and then click the Next button.

Click the Finish button to complete the installation of the printer driver.

 

 

 

UNINSTALLER

The uninstall utility is available if the recommended or minimum software has been installed. The Uninstaller removes the HP printing system software components.

From the Start menu, select All Programs, and then click HP. If you have more than one HP product, choose the specific product and then click Uninstall from the program group.

Follow the onscreen instructions to complete the software uninstall.

III. LATE-BREAKING INFORMATION

KNOWN ISSUES AND WORKAROUNDS

General

Firewall software can interfere with the HP software installer. Disable the firewall before starting a network installation or the product might not be detected.

Certain high-speed USB 2.0 cards ship with unsigned host controller drivers. If you have purchased a USB 2.0 add-in card and have an unsigned driver, you might experience driver installation problems or communication problems between the device and HP software. It is recommended that you always use a Microsoft WHQL Certified host controller driver with your USB hardware.

Functionality is limited on systems that only meet minimum system requirements. Many images and videos require a system that meets the recommended system requirements for acceptable performance and reliability.

If the product is not detected during software installation, check the following:

 
Verify that your cable is USB 2.0 high-speed compliant.

 
Ensure that your cable is connected correctly. Remove the USB cable, look at the end of the cable, and then match it to the pattern on the USB port. Make sure that it is not upside down. Insert one end of the USB cable completely into the USB port on the HP product, and insert the other end into the back of the computer.

 
Verify that the product is turned on. The product will not be discovered by the software if the power is off.

 
Ensure that your USB cable is no more than 5 m (16.4 ft) in length.

 
Verify that the USB port is enabled. Some computers ship with disabled USB ports.

 
For network installations print a configuration page to verify the printer has an IP address. Configuration pages can be printed from the control panel by pressing the resume button for two seconds and then releasing.

 
Verify the network cable is connected securely to the back of the printer.

Upgrading Windows

HP recommends that you uninstall HP products before upgrading to a newer supported version of Windows. For example, when upgrading from Windows Vista to Windows 7, uninstall your HP product using the Uninstaller program provided in the HP program group (see the Uninstaller section), and then upgrade to the new operating system. After the operating system upgrade is complete, reinstall your HP product using the latest software available at HP.com

IV. TECHNICAL ASSISTANCE

For customer support information, see the user guide or the support flyer that was in the box, or call your local authorized HP dealer.

You can also browse to the following URL(s) for online technical support:

HP Color LaserJet CP1020 Series technical support - www.hp.com/support/ljcp1020series

V. LEGAL STATEMENTS

TRADEMARK NOTICES

Adobe®, Acrobat®, and Adobe® PostScript® 3™ are trademarks of Adobe Systems Incorporated.

ENERGY STAR® and the ENERGY STAR® mark are registered U.S. marks.

Microsoft®, Windows®, Windows Vista®, Windows® XP are U.S. registered trademarks of Microsoft Corporation.

WARRANTY AND COPYRIGHT

Warranty

See the product user guide for complete warranty and support information.

Copyright

© 2015 Copyright HP Development Company, L.P.

Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.

The information contained herein is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

The Xerces XML parser is distributed under the terms defined below:

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Copyright (c) 2000 The Apache Software Foundation. All rights reserved.

Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:

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3. The end-user documentation included with the redistribution, if any, must include the following acknowledgment: "This product includes software developed by the Apache Software Foundation (http://www.apache.org/)." Alternately, this acknowledgment may appear in the software itself, if and wherever such third-party acknowledgments normally appear.

4. The names "Apache" and "Apache Software Foundation" must not be used to endorse or promote products derived from this software without prior written permission. For written permission, please contact apache@apache.org.

5. Products derived from this software may not be called "Apache", nor may "Apache" appear in their name, without prior written permission of the Apache Software Foundation.

THIS SOFTWARE IS PROVIDED ``AS IS'' AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE APACHE SOFTWARE FOUNDATION OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
====================================================================

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Portions of this software are based upon public domain software originally written at the National Center for Supercomputing Applications, University of Illinois, Urbana-Champaign.

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